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Claims

We understand that the reason you have insurance is to protect yourself against certain risks. And, we also understand that claiming is part of that process. So, while it is important to understand what cover you have, it is even more vital that you understand the claims process.

While we are here to answer all and every question you have around this element, we have put together an easy step-by-step guide on the various types of claims. We don’t expect you to know the ins and outs of claiming (that is our job) but in order to take the confusion and bewilderment out of the situation, take note of these steps.

For your ease of reference, we have split these steps into:

NON-MOTOR CLAIMS

MOTOR CLAIMS

Note that every claim starts off the same way, but due to the nature of some elements, there are differences.

NON-MOTOR CLAIMS and MOTOR CLAIMS

 

NON-MOTOR CLAIM PROCESS

  • Contact STP as soon as you are aware of the incident
  • Complete the required documentation as soon as you can and send to STP
  • STP Property Lost/Stolen/Damaged Claim Form
  • STP Public Liability Claim Form
  • Report the incident to the police (we will advise you if this isn’t necessary)
  • Gather the supporting documentation, as advised by the claims agent
  • A loss adjustor is normally assigned, dependent on the value of the claim

MOTOR CLAIM PROCESS

1) Contact STP as soon as you are aware of the incident
2) Complete the required documentation as soon as you can and send to STP:

3) For emergency assistance, phone STP Assist on +27 0860 759 848
4) Report the incident to the police and obtain the case reference number
5) Please take photos of the following:

  • Damage to the vehicle
  • The number plates of all vehicles involved
  • The licence disk of all vehicles involved
  • A loss adjustor is assigned to inspect the validity of the claim and final costings

    Stay Safe. For all official information and updates regarding COVID-19, visit the South African Department of Health’s website at www.sacoronavirus.co.za